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29. March 2022

Transparent digital service processes from Leadec

Stuttgart, Germany/São Paulo, Brazil, 03/29/22 – The service processes related to Technical and Infrastructural Facility Management are supported digitally end-to-end at the Mercedes-Benz plant in São Bernardo do Campo, Brazil. Using the digital platform Leadec.os, faults or short-term requirements at the plant can be directly reported. The customer has transparency about all services and can call up information about the systems in production at any time.

Leadec maintains electrical and hydraulic equipment, HVAC, cranes and welding equipment, and provides technical and infrastructural cleaning at the Mercedes-Benz SBdC plant. In total, the nearly 400-member team is responsible for around 10.000 installations on the one-square-kilometer site. 

 

The Leadec.os platform automatically generates an order at the defined time for the facility management tasks. The Leadec team then creates a work order and assigns it to technicians on site on their tablets. The Leadec employees perform the required work and report completion via the tablet. The progress of each job can be tracked digitally in real time via reports and dashboards. 

 

In addition, the Leadec team receives orders for short-term requirements via the Leadec.os platform in real time, allocates the needed personnel and immediately takes action. 

 

“Leadec.os provides our customer with more clarity in the data related to facility management. They use this data to plan the next steps,” says Pedro Salviano Franca, Contract Manager at Leadec Brazil. 

Two Leadec employees in a factory

The Leadec team receives orders for short-term requirements via the Leadec.os platform and immediately takes action.