This may sound simple, but when it comes to implementation, in a decentralized company, it is one of the greatest challenges. Because even if powerful solutions have been found with the Salesforce technology as a platform and the IoT-Home-Cloud, it is people who are confronted with new strategies, processes, tools and requirements. And who suddenly have to approach their customers differently and identify needs and business models differently. The effects of transformation projects are often considered secondary in companies, however, they often have a huge impact in the project’s success.
At Leadec, the use of a change manager to guide through the transformation has proven successful. Paulina Lujan, an internationally experienced manager at Leadec, took on this role and moderated the change internationally, communicating transparently about it and helping to drive it forward via training programs. “We have directly intervened in our employees’ working methods and workflows. In addition, a lot more transparency is now possible. Going through these changes is not always easy for organizations, and Leadec is not an exception, so right from the start we supported the transformation intensively with communication and training close to the people,” says Paulina Lujan, describing the procedure. And for Markus Hucko, there are two points that he chalks up as lessons learned: “The two most important insights were that, firstly, it proved worthwhile not to wait too long and plan too much, but to start quickly and then keep improving. Secondly, that technology alone achieves nothing. Only when our employees recognize the added value in their daily work can they also get customers enthusiastic about it.”