Choose your country:
Leadec global
Go to Homepage
EN

“It's Often About a Higher Level of Automation”

E-commerce and online retail are booming. More than 160 billion parcels are sent worldwide every year. In this interview, Thomas Leitner, Vice President Global Business Development, explains the role Leadec plays in this and the opportunities this industry offers.

Mr. Leitner, you have been working on acquiring new customers in the parcel and warehousing sector and expanding our services since 2022. Why is this market so important to Leadec?

This market segment has grown disproportionately in the last five years. This has to do with our buying behavior and the coronavirus pandemic. The volume of e-commerce alone has doubled in the last three years.
 

To meet the growing demand, companies have built or commissioned many new centers. Only a few companies such as Amazon deliver themselves. As a result, parcel delivery companies have also expanded their networks accordingly.
 

In the past, we have already worked in the logistics centers of automotive manufacturers, for example in the area of spare parts management. We can transfer these services to parcel and e-commerce logistics centers.

With Diversified Automation in the USA and Elmleigh in England, Leadec already carries out many projects in this area.

Diversified Automation in the USA has been part of the Leadec Group since 2020, and Elmleigh in the UK was added in 2022. Both have been involved in projects in this market segment for many years.

 

DA focuses on customers from the parcel distribution center or the e-commerce sector in the United States. The company provides its system controls and software solutions to leading manufacturers of warehouse and conveyor technology, who in turn work for global parcel service providers and online retailers.

 

Elmleigh is a process automation specialist and systems integrator. Its customers include some of the largest companies in the parcel distribution center sector in the UK and Europe. They are also represented with their services in the food and beverage segment, which also promises good margins. Services range from planning and project management to electrical and mechanical installations, control cabinet fabrication, ATEX installations and software and automation solutions.

 

How do parcel and logistics centers differ from other factories?

The biggest difference is that nothing is usually manufactured here. In parcel centers, parcels are collected, sorted several times according to destination, and delivered. In logistics or e-commerce centers, products are stored and retrieved on order and shipped by the parcel delivery company. Some of this is highly automated.

 

Again, all systems require regular maintenance, plus mechanical and electrical installations, retrofitting of sorting systems, PLC programming and facility management services - all disciplines we are familiar with.

 

Depending on the size of the sorting centers or warehouses, we can support our customers with either on-site teams or field service teams.

 

Where do you see the greatest opportunities for us in this area in the future?

We see the greatest demand for projects and maintenance services. The focus here is on modifications, retrofits and optimizations in existing centers. The goal here is often to achieve a higher level of automation, for which we also work together internationally, e.g. DA's experts provide support with their knowledge in Brazil.
 

On the other hand, local maintenance is also required. In the past, maintenance was often carried out by the integrators (plant installers), who had the contract as general contractor - with corresponding prices. Our advantage as a technical service provider: we are manufacturer-neutral, flexible and close the gap between integrators and traditional facility management providers.

 

E-Commerce and Parcel

 

 


You may also be interested in the following articles:

All
  • Interview
    10/22/2024

    “EU Green Deal Readiness – We are ahead of time.”

    In this interview, Markus Bölke, Global Head of Green Factory Solutions, Sustainability & HSE at Leadec gives an insight into how the company has anchored the EU Green Deal in its strategy and how Leadec supports its customers with special services to make their own production more climate-neutral.

  • Interview
    10/02/2024

    “Cleanrooms Are Just Beautiful”

    Protective clothing, a sterile environment, and air locks: cleanrooms are a very special working environment. In this interview, Steve Koch, who works at Leadec’s Dresden site, talks about what it’s like to work under extremely strict conditions and what he appreciates about it. 

  • Interview
    09/24/2024

    Leonarda’s journey: from specialist to trainer

    Leonarda started at Leadec in Brazil in 2019 as a health and safety specialist in a team of 50 people. She is now a health and safety trainer and passes on her knowledge while commuting between customer sites and dedicating herself to the most important thing: the safety of employees.  

  • Interview
    09/18/2024

    “Together, we can make a difference!”

    In the interview with Bernard Sextus, Director Operations of Leadec India, you can learn more about how every little contribution to climate protection counts, how data can be used to improve awareness and what Leadec colleagues in India actively do. 

  • Video
    08/30/2024

    Working at Leadec: Bernd about variety

    Respect, team spirit and variety are the foundation of our work. Bernd describes why his work at Leadec is varied.

  • A group of Leadec employees in front of a wall with sticky notes at a workshop in the office.
    Article
    08/27/2024

    ‘Future-ready’ – A Week Dedicated to Further Training

    The Leadec Learning Week is a really big event in the Leadec calendar. There is a lot of preparation behind it and the aim of the ‘power week’ is to offer attractive internal training sessions via the Leadec Campus and to allow work and learning to merge.  

  • Interview
    08/13/2024

    Five Years of Leadec.os – Driver For Digital Transformation

    Leadec.os has been standardizing and digitizing Leadec’s service processes across systems for 5 years. Michael Schenk, Global Head of Business Applications, looks back and talks about milestones and the impact of the platform on the whole company. 

  • Video
    07/22/2024

    Working at Leadec: Hatice about respect

    Respect, team spirit and variety are the foundation of our work. Hatice describes how she experiences respect in her work.

  • Article
    07/16/2024

    Sustainability Report 2023: “Driving sustainable manufacturing together”

    The new sustainability report is available – and for the first time it is based on the new requirements of the European Sustainability Reporting Standards (ESRS). At the same time, it provides a comprehensive overview of projects and activities relating to sustainability at Leadec.

  • Video
    07/15/2024

    Working at Leadec: Marc about team spirit

    Respect, team spirit and variety are the foundation of our work. Marc describes what team spirit looks like in his department.

  • Brochure
    07/12/2024

    Sustainability Report 2023

    As the world’s leading service specialist for the entire life cycle of a factory, Leadec prioritizes ESG principles for a sustainable future. Our target is to lead our industry by example. The sustainability report 2023 was prepared according to the requirements of the Corporate Sustainability Reporting Directive (CSRD)/ European Sustainability Reporting Standards (ESRS). 

  • Interview
    07/03/2024

    Marissa’s journey: from technical cleaner to service line manager

    Marissa has been part of the Canadian Leadec team in Oakville since 2015. She started as a technical cleaner in the final department. Since January 2023, she has been responsible for technical cleaning at the site as service line manager. 

  • Video
    06/20/2024

    Working at Leadec: Vinit about variety

    Respect, team spirit and variety are the foundation of our work. Vinit describes why his work at Leadec is varied.

  • Article
    06/13/2024

    Cleanroom Cleaning: 100% Precise

    In the world of microelectronics, where tiny components form the basis of sustainable innovations, precision is everything. Cleanrooms play an indispensable role in this demanding environment. To ensure that everything remains sterile, Leadec teams take care of the cleaning.

  • Interview
    06/10/2024

    “Sustainability and Digitalization Are the Big Issues”

    Leadec has been operating in Hungary for 30 years. Managing Director Ferenc Dákai has been with the company for almost as long. In this interview, he provides an insight into the Hungarian market, talks about current challenges, and draws his own personal conclusions.  

  • Video
    06/06/2024

    Working at Leadec: Elia about respect

    Respect, team spirit and variety are the foundation of our work. Elia describes what respect means to him.

  • Interview
    05/31/2024

    Jesse's journey: from technical cleaner to service line manager

    Jesse Mack started out as a technical cleaner 15 years ago, back then at Premier in the USA. He took a different path for a while and returned to Leadec in 2021. 

  • Video
    05/13/2024

    Working at Leadec: Coralie about team spirit

    Respect, team spirit and variety are the foundation of our work. Coralie describes why her work at Leadec is characterized by team spirit. 

  • Portrait of colleague Yu from China.
    Interview
    05/02/2024

    Yu's journey: from intern to maintenance supervisor

    Yu from China started his career as an intern in 2008. Since 2021 he has been maintenance supervisor and appreciates the trusting working environment at Leadec. 

  • Video
    03/12/2024

    How Leadec is Shaping Digitalization

    How are Leadec.os, digitalization, new business models and Leadec's future readiness related? The video on our digital capabilities is all about that! Find out first-hand from colleagues how Leadec is transforming the factory of today and tomorrow with digitally driven service solutions. 

  • A Leadec employee driving with a forklift with a pallet of waste through factory.
    Article
    02/27/2024

    How Digital Waste Tracking is Making the Industry Greener

    Tracking waste and material flows in production facilities is crucial for improving recycling rates. This saves money and increases environmental sustainability. Leadec has gained experience in a comprehensive pilot project at an automotive manufacturer and is now implementing it in regular operation.

  • Portrait of Christof Baumgart, Head of Global Human Resources & Organization (HR) at Leadec
    Interview
    01/25/2024

    Digitalization, services, and diversity in HR management

    Currently, more than 24,000 Leadec specialists work for over 350 production sites. In this interview Christof Baumgart, Head of Global Human Resources & Organization (HR), talks about Leadec as a “people-centric business” and how targeted HR work can contribute to the company's success.

  • A laptop on which several colleagues can be seen in a virtual meeting.
    Article
    12/19/2023

    Global Collaboration: The Pulse of the “HR Digi” Project

    When teamwork for an IT project overcomes all boundaries, the outcome speaks for itself. This was the case with the "HR Digi" project at Leadec 2023.

  • Video
    12/13/2023

    Leadec Factory Talks – Episode 7: Health & Safety

    What influence do new production methods and technologies, increasing digitalization and incentive systems have on occupational safety? Find out in episode 7 of our Factory Talks.